Privacy Policy

O3GenAI IT Solutions ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (o3genai.com), our social media channels, and any direct interactions — including consultation calls, WhatsApp communications, and email exchanges.

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

2.1 Information You Provide:

• Contact details: name, phone number, email address, business name, and location.

• Project enquiry details: service requirements, budget range, timeline, and any other information shared during consultation.

• Payment information: billing name, address, and transaction references (we do not store card numbers or banking credentials).

• Communications: messages, emails, WhatsApp chats, and feedback you send us.

2.2 Information Collected Automatically:

• Usage data: pages visited, time spent on site, referring URLs, and click patterns, collected via analytics tools.

• Device and browser information: IP address, browser type, operating system, and device identifiers.

• Cookies and tracking technologies: session cookies, preference cookies, and analytics tags (see Section 6).

We use the information we collect for the following purposes:

• Service Delivery: to understand your requirements, prepare proposals, deliver contracted services, and communicate project updates.

• Client Communication: to send invoices, project reports, and important service-related notifications via email or WhatsApp.

• Marketing: to send you information about new services, case studies, or promotional offers (only where you have opted in or there is a legitimate interest). You can opt out at any time.

• Improving Our Services: to analyse website usage patterns and improve the performance, content, and usability of our website.

• Legal Compliance: to comply with applicable laws, regulations, and lawful requests from authorities.

We do not use your data for automated decision-making or profiling.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only as necessary to provide our services:

• Service Partners: hosting providers, email platforms, payment gateways, and analytics tools — each bound by confidentiality and data protection agreements.

• Meta (Facebook/Instagram): when we manage advertising campaigns on your behalf, campaign data is shared with Meta's ad platform per their Terms of Service.

• Google: when managing GMB profiles or running Google Ads, data is shared with Google per their Privacy Policy.

• Legal Authorities: we may disclose information if required to do so by law, court order, or government regulation.

All third-party partners are required to handle your data with an equivalent level of care and security.

Your data is stored on secure servers. We retain your personal information only for as long as necessary to provide the services you have requested and to comply with our legal obligations.

Client project data and communications are typically retained for a period of three (3) years after the end of the engagement, after which they are securely deleted.

You may request deletion of your data at any time by contacting us at info@o3genai.in. Note that we may retain certain information where required by law or for legitimate business purposes (e.g., tax records).

Our website uses cookies — small text files stored on your device — to enhance your experience. Types of cookies we use:

• Essential Cookies: required for the website to function (e.g., session management). Cannot be disabled.

• Analytics Cookies: help us understand how visitors use the website (e.g., Google Analytics). These collect data in an aggregated, anonymised form.

• Marketing Cookies: placed by third-party ad platforms (e.g., Meta Pixel) to enable retargeting and measure ad effectiveness.

You can control non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use our website, but it may affect the relevance of ads you see.

Under applicable Indian data protection law, you have the following rights:

• Right to Access: request a copy of the personal information we hold about you.

• Right to Correction: request correction of inaccurate or incomplete personal information.

• Right to Deletion: request deletion of your personal data, subject to legal and contractual obligations.

• Right to Withdraw Consent: withdraw consent to marketing communications at any time by emailing info@o3genai.in or clicking 'unsubscribe' in any marketing email.

To exercise any of these rights, please contact us at info@o3genai.in. We will respond to all requests within thirty (30) days.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be published on our website with an updated effective date. We encourage you to review this policy periodically.

For material changes, we will notify active Clients via email or WhatsApp.

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us:

O3GenAI IT Solutions

Shop no. 3, Puja Niwas, Damodar Nagar, Nallasopara East, Palghar 401209, Maharashtra, India.

Email: info@o3genai.in

Phone: +91 93092 79787